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Straight Talk
A weekly update from management on the issues that matter most.

Aug 11, 2016
At NCH, I’m proud to say, our culture is one of “collegiality.”

Every organization, for better or worse, possesses a “culture.” It’s often what the organization is known for in the community. At NCH, I’m proud to say, our culture is one of “collegiality.”

Here’s an example in an email to Dr. Karen Henrichsen, Internist, NCH Physician Group, from Anthony Silva, Lead Medical Assistant to Dr. Richard J. de Asla, Department of Orthopedic Surgery. Anthony was kind enough to share it with me.

I wanted to write about my experience yesterday with your Certified Medical Assistant Sara Seifert. I have been having transportation trouble and relying on Uber to get myself to and from work, until I can fix my truck. There has only been one instance, other than yesterday, when I couldn’t request an Uber, after an overnight shift in the NNH ED. Luckily, I only live three miles away, and I was able to walk home.

Yesterday, I was having the same issue with Uber after picking up an extra shift in Rheumatology, which is seven miles from where I live. And so, because I moved down here from Boston and I don’t know many people to call for a ride home, I began to walk north on Goodlette towards North Naples where I reside.

I didn’t even make it a quarter of a mile when a car pulled over in front of me, and a woman in royal blue scrubs like mine greeted me with the words “Do you need a ride?” Earlier in the day, this same person also lent me a spare stethoscope and pulse/ox as I had not realized that the practice I was covering had manual equipment only. So on two occasions on the same day, this lovely colleague of mine was able to provide me some help to get me through my shift and to get me through my day.

We had a very touching conversation on the ride to my house. We learned a good deal about each other. And today, I wanted it to be known how happy I am that Sara is part of the same organization that I work for—NCH Physician Group. I never would have thought a complete stranger would pull over and drive 14 miles round trip just because we wore matching scrubs, and she didn’t think I should “walk to wherever I was going.”

She is exactly the type of person I would want caring for our patients. This simple act of awareness and kindness for someone she doesn’t even know tells me she’s exactly where she belongs in her career.

Dr. Henrichsen, after agreeing that Sara Seifert is “definitely special,” thanked Anthony for his kind note and advised him that the next time he needed a ride to call her or her husband, who just happens to be a Boston Red Sox fan!

Stories like these make you feel good about people helping people and creating a culture of collegiality at NCH. In a world too full of negatives, it is always heartening to learn about positives. All positive feedback is appreciated so keep it coming as we help everyone in our community live longer, happier, and healthier lives.

AUTHOR

Allen Weiss, MD

President and CEO

You may contact Dr. Allen Weiss and The NCH Healthcare System by clicking here.